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Hotwire Terms and Conditions

Web Site Policy
Visitor's Agreement

Corporate Policies and Terms & Conditions
Agent Assist Fee
AutoPay Terms & Conditions
Consumer Service Agreement
Equipment Return Policy
Fiber Repair
Non Cancelled Appointment Fee
Paperless Billing Terms and Conditions
Residential Professional Services & Installation Rates
Restore and Reconnect Fees
Service Visit Policy
SMS Text Message Terms and Conditions
Subscription Billing Policy

All quoted prices may not be applicable to every subscriber. Please call Hotwire for details. Prices do not include taxes or surcharges.

Hotwire reserves the right to change, modify, substitute, suspend, or remove these Terms & Conditions, without notice. Please review periodically for any changes to your Hotwire services.

Contact Customer Service

  • Live Chat with us on this page
  • Live Chat with us using the Hotwire Fision Mobile App
  • Phone: 800-355-5668
  • Use our contact form: Contact us

Hotwire Corporate Development & Sales Office
Phone: (800)-40-WIRED (94733)

Please Direct Any Legal Inquiries To:
Hotwire Communications
ATTN: Legal Department
2100 West Cypress Creek Rd
Fort Lauderdale, FL 33309

Cable Service Policies
Privacy Policy

Internet Service Policies
Privacy Policy
Acceptable Use Policy
Service Agreement
CPNI Notice

Voice Service Policies
Hotwire Telephone PA IXC Tariff
Hotwire Telephone PA LEC Tariff
VoIP 911 Disclosures and LOA
VoIP Consumer Service Agreement

Applications Policies
Terms and Conditions

Affordable Connectivity Program (ACP)
ACP Flyer and FAQ
ACP Consent Form