Kudos for Hotwire
Hotwire's consistency and reliable services...
"...have exceeded my expectations and the students are very satisfied. Hotwire has had to adjust more than once to changing external circumstance, but did so in a professional and timely manner. They have been a great fit, and I would recommend their services to other universities."
Ed N | Director of Housing, Temple University
Our internet and cable TV...
...has never been faster or clearer. When our homeowner's association decided to switch from Comcast to Hotwire, I wasn't sure what to expect. The the upgrades were immediate. I've never downloaded a movie this fast in my life!"
Terry H | Philadelphia, PA
I had the pleasure of speaking with...
"...your Customer Service Representative, Colleen M. back in mid-November. I had yet another issue with my cable service and she was beyond helpful. It was also just wonderful to speak to someone who genuinely cared to help me solve the problem and, as rapidly and efficiently as possible. I think it`s important to know who your star players are on your team and she`s certainly one of them over there at Hotwire."
Caitlin F | Baltimore, MD
Normally you get...
"Normally you get complaints about individuals that work for you. In this case, I want to let you know about something positive. (Anthony A.) He went above the call of duty to help me to get my particular problems with Hotwire solved"
Alan S. | Mt. Pleasant, SC
I wanted to congratulate...
"HotWire for having such an amazing employee by the name Julian L. in Miami Dade! I have services with your company for the last three years and I never had a great customer service worth mentioning before. I'm not sure if you have any type of employee recognition program but if you do, Julian deserves it! "
Hotwire Customer | Miami Dade FL
I am much delayed in writing this...
"but I wanted to let you know that I had the pleasure of speaking with your Representative, Colleen M. back in November. I had an issue with my cable service and she was beyond helpful. It was also just wonderful to speak to someone who genuinely cared to help me solve the problem and, as rapidly and efficiently as possible. I think it's important to know who your star players are on your team and she's certainly one of them over there at Hotwire."
Caitlin F. | Baltimore, MD
My internet stopped working...
"this morning. I called your 800 number and was connected to Kristi. No waiting time - she answered right away. In just a few minutes she had my problem diagnosed, and told me what do do, and I did it. She's terrific!"
Stan O. | Ft. Myers Beach, FL
Mrs. Helen S....
"...called to give recognition to Amanda V. and technician James T. at Valencia Shores on the awesome service that she received this morning."
Helen S. | Valencia Shores
As a former business owner...
"...My experience with Adolfo S. has only been a positive one. He was worked through concerns with myself and fellow members. He works amicably to resolve any issue he is presented with. He is thorough and prompt!"
Gary K | St. Andrews Country Club
After the upgrade...
"...Love the cable tv. It is really fast to change channels, the info about the shows is great. I can save a show and watch it on several tvs. I can record more shows at the same time. I can rewind certain channels for a couple of hours. The quality of the HD channels is amazing!!"
Eduardo A | Miami, FL
I wish to acknowledge the fantastic support...
"...I received today on a phone request to coordinate a reconnect with DIRECTV and Hotwire. Kindley took extra efforts to contact the DIRECTV supervisor, keep me on line for a three-way to assure that my request for reconnect was handled to its completion. Kindley was thorough in her knowledge and persistence with DIRECTV to make sure my needs were completely addressed. Thank you to Kindley again for her amazing customer service skills."
Chatman C Y | LV, Nevada
I would like to send my thanks...
"...to your employee Rob P. for the excellent service he recently provided. We appreciate Rob's diligence, promptness, and people skills. He is a valuable employee to your organization, that's why we are sending along this big "ATTABOY"
Thomas C. | Hotwire Subscriber
My call was answered within 2 minutes...
"...and Ken helped me troubleshoot the issue (bad Ethernet cable) and we were done in 10 minutes. He was extremely pleasant and professional - best comm CSR phone call I've ever had! Beats Comcast hands-down!"
J. Peluso DMD| Business Development