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The Edge at Avenue North

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Hotwire is pleased to be your service provider for all of your home entertainment and communication services! We offer a variety of options that allow you to fully customize your services. Our most popular retail services are digital cable upgrades, premium movie packs, sports packages, internet upgrades and more!

A Few Things to Better Help you Navigate your Hotwire Community Page


  • Current Hotwire community announcements will be located on the My Community Page.
  • You will find available services and upgrades on the Products Page of this website.
  • The rates for the corresponding products will be found on the Rate Sheet
  • Your most current channel lineup is located (and printable) on the Channel Lineup Page.
  • On the Support Page you will find useful information like user guides, subscription channel and package instructions, remote control guides, AVG Anti-Virus link, spyware remover link, our speed test, phone features guide, billing information and FAQ's.

Who is Hotwire Communications?

Hotwire Communications, founded in 2000, specializes in providing advanced video solutions, high speed internet access, digital phone service and other IP related products and service. We are a privately held communications company based in Philadelphia founded and run by industry executives who have been in the telecommunications industry for the past 32 years.


How is Hotwire different from other providers?

Hotwire only serves customers who live in multi-family communities including condominiums, home owners associations and apartments. We specialize in community living environments and have designed services and programs to meet the needs of these residents.


We provide:


  • Dedicated Technicians. Hotwire dedicates technicians to each community to ensure accountability and that the best level of technical support is provided at all times.
  • Customer Support. Hotwire operates our own customer support offices, staffed with full-time care representatives located in Boca Raton, FL and Bala Cynwyd, PA. We do not use outsourced call centers to answer our customer’s calls. We provide customer service 24x7x365!
  • Account Management. Each community has been assigned a dedicated Account Manager to take responsibility for the quality of service at your property. Your Account Manager will visit with your property management staff regularly to ensure that all concerns and issues are being addressed in a timely manner.

We are proud of our customer service rating with the Better Business Bureau. www.bbbhotwire.com


We are confident you will enjoy all of the advanced services and customized options that Hotwire has to offer. From all of us, thank you for choosing Hotwire Communications.


Customer Care Team

1-800-355-5668

 

Dear The Edge at Avenue North Resident,

 

We are pleased to be your full-service provider for all of your home entertainment and communication needs!

 

Your video entertainment will be Dish Network provided by Hotwire Communications. We offer a variety of options to customize your Hotwire experience and maximize your entertainment. Premium Movie Packages, HD service, DVR service, and season sports packages are some of the retail services available. Check your Rate Sheet to verify availability at your property.

 

We encourage you to view your community website, for helpful information about Hotwire services, easy payment options and more!

 

This Welcome Kit is designed to introduce you to Hotwire services and make this transition as smooth as possible. Enclosed you will find important documents regarding your service along with other useful reference pieces..

 

We’re here to make sure you enjoy the advanced services that Hotwire has to offer. From all of us, thank you for choosing Hotwire Communications.

 

We look forward to serving you!

 

Sincerely,
Hotwire Communications
Customer Care Team
1-800-355-5668


 

How To Access & Manage Your Online Account

 

If you selected to create an online account during your home survey you will not need to register again. Once your services are installed you will have access to your new online account using the user name and password that you provided.

 

To access your account visit: www.gethotwired.com and login

To register, you will need your statement code from your Hotwire bill.


 

Hotwire Payment Options

 

For your convenience, we have automatic payment options available:


Option
#1

Auto-Pay: Every Month

Pay your monthly bill automatically!

Login to your online account via our web site: www.gethotwired.com


On the PAY BILL tab select "Sign up for automatic payments" option.

To establish automatic payment by credit card please complete our online enrollment page. For automatic payment using a checking account please download our Direct Debit Authorization Form and follow the instructions listed.


Option
#2

E-Payment: Single Payment

Make a one-time online payment to your account

Login to your online account via our website www.gethotwired.com. Click on the red PAY NOW button. You will be presented with 2 options.

  1. Credit Card
  2. Checking/Savings Account


Select the option your prefer and complete the required fields and submit your payment.


Option
#3

Pay By Phone: Single Payment

Pay with Credit Card or Debit Card

Dial 1-800-355-5668 and select the billing option. In the billing menu select the prompt, pay-by-phone. Have your account and card information available and continue to follow the prompts to complete your payment.



ALTERNATE
OPTION

If your circumstances do not allow you to use Auto-Pay, E-payment, or Pay-by-Phone send a check or money order payment to:

Be sure to include the Payment Coupon from your bill OR put your account number in the memo of your check and mail to:

Hotwire Communications

PO Box 57330

Philadelphia, PA 19111-7330


GO
GREEN

Sign up for e-billing today.

Receive an e-mail when your Hotwire bill is ready, saving yourself the trouble of receiving paper copies. Go to www.gethotwired.com. Have your statement code from your Hotwire bill ready to complete the sign up process. Once signed up you will need to select “Enroll in paperless billing” option on the My Account page.


 

Remote Control Guide


 

DISH ANYWHERE™

DISH ANYWHERE™

Transform your computer, smartphone or tablet into your TV and enjoy the comfort of home from anywhere!

Dish lets you enjoy all your live channels to always keep you and your family entertained.


Do I need to pay to use DISH Anywhere?

No! DISH Anywhere offers thousands of TV shows and movies available for free to all. DISH customers can login with their DISH user ID and password to access even more:

  • When you subscribe to a digital cable package, you can unlock premium content from net works you already subscribe to at home throughyour DISH service.
  • Search the guide and schedule DVR recordings – all online.


What will I need to access the advanced features of DISH Anywhere?

To Unlock Premium Content:

You must be a DISH customer with a digital cable package and login with your DISH user ID and password. The networks you subscribe to at home will then -unlock- giving you access to watch them online.


Getting Started

How do I login to DISH Anywhere?

Simply click “Login” at the top of the page and enter your DISH user ID and password. This is the same ID and password you would use to log into www.dish.com.

If you are a DISH subscriber, but do not have a user ID and password, you can register your account online by entering your account details at https://my.dish.com/customercare/usermanagement/verify.do

If you have problems please call Hotwire’s customer care team at 1-800-355-5668.

General Questions


Q: What will happen to my Hotwire Services if my home loses power?

A: Your equipment should boot back up when the power returns however if it does not you may need to reboot your box. To reboot your box simply unplug the power from the wall, wait 30 seconds and plug it back into the wall.

 

Q: Will wires be run along the walls during installation?

A: Installations are custom and when possible all cabling will be run inside the walls. Ask the technician to go over his plans with you before he begins the installation.

 

Q: How do I select additional services and programming packages?

A: Call our Customer Care team at 1-800-355-5668 and they will be able to guide and assist you with your requests.

 

Q: How do I learn how to use Hotwire equipment?

A: Our technician will verify that you are satisfied with the installation and then will instruct you on the working of such items as the box remote control, accessing the Internet, speed measurements, etc. If you opted for the Hotwire telephone service, you will receive additional instruction for using our phone service.

 

Q: What do I do if something goes wrong?

A: There are a lot of topics and guides on the support page; you may find your answers there. You can also call us; our Customer Care Center is open 24/7/365 for your support and can be reached at 1-800-355-5668. If they cannot solve your issue over the phone they will schedule a technician to come to your home.

 

 

Q: How do I upgrade my viewing package?

A: Visit your rate sheet to see what services are available at your community; then call our customer care team at 1-800-355-5668 and they will assist you. If you already have a box, they can make the changes for your immediate viewing. If you need an appointment to have a box installed, they will schedule that appointment with you.

 

Q: What is a Box and do I need it?

A: The box is required to view the full digital lineup (including Premium channels) and On-Demand programming (if available on your property). A Digital Video recorder (DVR) is a special type of box that contains a hard drive capable of storing recorded programming.

 

Q: How can I see what channels are available in my current subscribed package?

A: Channel line ups can be found on the web site on the Channel Line Up page. You can also view programming by using your guide button on the remote.

 

Q: I lost my channel lineup that was given to me. How can I obtain another one?

A: Your channel lineup is available on this webpage and can be printed.

 

Q: Will the Hotwire technician be able to program my third party remote control?

A: No. If you have a custom remote control (e.g., Logitech Harmony, universalremote.com Model MX450, etc.), you will need to have it programmed to work with our box. Hotwire does provide you with a universal remote at no cost that can control your box as well as your TV, audio system, and other equipment.

 

Q: What is the recording capacity of my Dish Network HD/DVR converter box

A: The 722 DVR box can record 350 hours of television in SD and 55 hours in HD.

 

Q: How many recordings can I make simultaneously on my Dish receiver?

A: You can record two SD or HD programs at the same time.

 

Q: Can I watch a third program while I am already recording two?

A: No, you can only change the channel to live TV on the DVR box if you are recording one program; however you can record two programs and watch a previously recorded program at the same time.

 

Q: What are the sports packages hotwire offers and how much do they cost?

A: We also offer subscription sports packages, you can find them listed on the rate sheet. As they become available for purchase the pricing will be updated on our website. To order call our customer care team at 1-800-355-5668.

 

Q: What international channels does Hotwire offer?

A: This programming is available by subscription for televisions that have a box; availability and prices are available on the Rate Sheet.

 

Q: Will my TiVo® work with Hotwire's system?

A: Your TiVo will work when connected to our Basic tier (analog or digital) via the coax connectors currently in your home (no cable card required). It will not work through a Hotwire Digital box.

 

Q: Is Dish Anywhere available? Do I need to pay to use it?

A: Yes, Dish Anywhere is available to you when you subscribe to a digital cable package and you do not need to pay for it. Dish Anywhere offers thousands of TV shows and movies available for free to all.

 

Q: How do I log in to Dish Anywhere?

A: Click Log in to Dish Anywhere at the top of the page of the Dish Network Page and enter your Dish User ID and password. This is the same ID and password you would use to log into www.dish.com. If you are a Dish subscriber, but do not have a User ID and password yet, you can register your account online by entering your account details at https://mydish.com/customercare/usermanagement/verify.do

 

 

Q: How do I know if Hotwire offers Telephone service at my property?

A: Look on the Rate Sheet tab to see if it is listed.

 

If Hotwire telephone is available on your property, see the Q & A below.

 

Q: Can I keep my current phone number if I take Hotwire Telephone service?

A: Yes, you can keep your existing telephone number by porting it from your current provider to Hotwire. On the support page under the phone tab there is a form called a Phone Port Letter of Authorization. This is an online form and once you have completed the information you just click submit. Hotwire will call you to schedule your installation appointment when your phone is ready to be ported over to Hotwire from your current provider.

 

Q: What is the story about Hotwire's telephone service?

A: Calling within your Local Calling Area is unlimited. Calls to outside the Local Calling Area are considered Long Distance and the standard plan provides 2,000 minutes of calling per month. Incoming calls do not count towards the 2,000 minutes. (Taxes & fees apply per month and will be charged for all products)

 

Q: What are your rates for international calls?

A: International calls are priced based on the country/area you are calling. Hotwire’s rates for international calling can be found online at gethotwired.com/international.

 

Q: Will I be able to see my phone usage?

A: Yes, if you enroll in online billing you will be able to see your phone usage and a summary of calls.

 

Q: Do my long distance minutes roll-over from month-to-month?

A: No, any unused long distance minutes do not carry over to the next month.

 

Q: What features are available with the Hotwire telephone service?

A: The array of standard features includes Call Waiting, Call Forwarding, Caller ID (name and number), Three-Way Calling, plus many others. More information is available on the support page under the phone section.

 

Q: What is Voice Over IP (VoIP) telephone service?

A: The strict definition of VoIP telephone service is Voice over Internet Protocol - a technology allowing telephone calls to be made over computer networks just like the Internet. VoIP converts analog voice signals into digital data packets permitting conversations using Internet Protocol (IP). IP is the system of addressing used for computers. What is very important with the Hotwire version of VoIP is the fact that a call made on the Hotwire network travels on our fiber to our main data center. From there it goes out immediately over the Public Switched Telephone Network like any regular landline telephone call.

 

Q: Will the Hotwire telephone service work with my home alarm service and or emergency alarm?

A: While we cannot guarantee it will work with all systems, we have installed our telephone service in many communities where home security alarm companies are prevalent and we have not experienced significant problems.

 

Q: Will the Hotwire telephone service work with my alarm service?

A: Yes, we have installed our telephone service in many communities where the incumbent alarm company was retained and have not experienced significant problems. Please request to speak to one of our security consultants for more details.

 

 

Q: What type of internet access service is being offered by Hotwire?

A: Hotwire offers many different tiers of High Speed internet. To find more about if internet is offered by Hotwire in your community, check your Rate Sheet.

 

If Hotwire internet is available on your property, see the Q & A below.

 

Q: Will I have to replace any of my existing computer equipment?

A: No. everything that works with your current provider should function with your Hotwire service. We do sell, install and support our wireless routers for a $150.00 one-time charge.

 

Q: What type of internet security/Anti-Virus option does Hotwire offer?

A: Hotwire recommends AVG, a highly rated Anti-Virus Software that is available at no charge. A link to the AVG download can be found on this website. The link is located on the support tab in the internet section.

 

Q: Will I have to change my email address when I convert my Internet access to Hotwire?

A: The answer depends on your current email domain. If your email address ends with @gmail.com, @hotmail.com, @yahoo.com, and many other generic domains, you will not have to change. However, if your email is a proprietary domain like comcast.net, you may have to change it. In preparation for the day your Hotwire Internet services are activated, we suggest you begin now to transition your contacts to one of the above-mentioned generic domains. This will ensure a smooth transition with minimal disruption.

 

 

Q: Will I get a Hotwire monthly bill if I do not take any additional products beyond what is provided by the Home Owner’s Association?

A: No. If you do not subscribe to any additional products, you will not get a monthly bill.

 

Q: How do I find out more about reading my bill, paying my bill and signing up for e-billing or auto debit?

A: On the support page you will find the Billing tab. On the billing page, all of these types of questions are answered along with attached directions and forms.


Features

  • AUTOMATIC CALLBACK

    Allows a customer to request notification when a busy line becomes available. A distinctive ring will be used to notify the customer.

  • ANONYMOUS CALL REJECTION

    Automatically reject calls from callers who have blocked their number from being displayed.

    Dial *77: to Enable

    Dial *87: to Disable

  • CALL FORWARD ALWAYS

    Allows you to forward all your incoming calls to a different phone number.

    Dial *72: Wait for the voice prompt to enter the destination phone number. Enter the telephone number that should receive your incoming calls followed by the # sign.

    Dial *73: Disable

  • CALL FORWARDING BUSY

    Set all your incoming calls that reach a busy signal to forward to a different number.

    Dial *90: Wait for the voice prompt to enter the destination phone number. Enter the telephone number that should receive your incoming calls followed by the # sign.

    Dial *91: to Disable

  • CALL FORWARDING NO ANSWER

    Enables you to redirect calls to another destination when an incoming call is not answered within a specified number of rings.

    Dial *92: Wait for the voice prompt to enter the destination phone number. Enter the phone number to which you wish your calls to be redirected followed by the # sign.

    Dial *93: to Disable

  • CALL FORWARDING NOT REACHABLE

    Set all of your incoming calls that cannot be connected to forward to a different number.

    Dial *94: Wait for the voice prompt to enter the destination phone number. Enter the telephone number that should receive your incoming calls followed by the # sign.

    Dial *95: to Disable

  • CALL FORWARD SELECTIVE

    Set calls that meet a user-defined criteria to be forwarded to a different number. Please call customer service to activate. Voicemail Plus subscribers can manage through portal.

    Dial *76: to Enable

    Dial *77: to Disable

  • CALL RETURN

    Returns the most recent incoming call.

    Dial *69

  • 3-WAY CALLING

    Enjoy calls with three separate parties. Use these instructions to use a three way call:

    1. Press Flash / Conference while on active call.
    2. Dial the second person when dial tone sounds.
    3. Press Flash / Conference again to bridge callers.
  • CALL HOLD

    1. Once you are on a call, click the flash button or the hang-up button once to place call on hold.
    2. Press flash button or hang-up button once to take call off hold and resume conversation.
  • CALLING LINE ID DELIVERY (for an individual call)

    If you have your caller id blocked, this feature allows you to send the caller ID on a per call basis.

    Dial *65: This will allow the caller to see your name & number.

  • CALLING LINE ID DELIVERY BLOCKING PER CALL

    This feature allows you to block your telephone number from caller ID on a call-by-call basis.

    Dial *67: Next dial the telephone number you wish to dial.

  • CALL LINE ID DELIVERY BLOCKING

    This feature will allow you to block your caller ID for all cases.

    Dial *68: to Enable

    Dial *81: to Disable

  • CALLING NAME RETRIEVAL

    Displays the name of the incoming caller before subscriber answers the phone.

  • CALLER ID

    Displays the number of the incoming caller before subscriber answers the phone.

  • DO NOT DISTURB

    Block your line temporarily to prevent incoming calls.

    Dial *78: to Enable

    Dial *79: to Disable

  • CALL WAITING

    Informs you that there is another incoming call when you are using your line.

  • 411 DIRECTORY ASSISTANCE*

  • CONNECTED LINE IDENTIFICATION RESTRICTION

    Allows you to block your caller id from being shown when receiving a call. You have the choice of turning it on or off for all calls and then selectively turning it right back on or off using the feature access codes.

    Dial *56: Allow you to determine if it's on or off.

  • SPEED DIAL 8

    To add a speed calling code mapping using your handset:

    1. Dial *74 followed immediately by the number you are attempting to map (2-9), then enter the phone number you are attempting to set up as a speed dial Ex: *74 2 9545551234
    2. You will hear a broken dial tone to confirm the mapping has been accepted. *#1 is not available for speed dialing.

    To remove a speed calling code that you no longer need, either delete it using the handset or map it to a new phone number.

  • SPEED DIAL 100

    To add a speed calling code mapping using your handset:

    1. Dial *75 followed immediately by the number you are attempting to map (00-99), then enter the phone number you are attempting to set up as a speed dial Ex: *74 2 9545551234
    2. You will hear a broken dial tone to confirm the mapping has been accepted. *#1 is not available for speed dialing.

    To remove a speed calling code that you no longer need, either delete it using the handset or map it to a new phone number.


Voicemail

If you subscribe to Voicemail the voicemail system is menu driven. Listen to the voice prompts and then press the keys on your phone to select an option.


  • ACCESSING THE VOICEMAIL SYSTEM FOR THE FIRST TIME

    1. From your own phone, dial your phone number, or dial *15
    2. The default pass code is 8642
    3. Enter a new pass code at the voicemail prompt
    4. Re-enter the same new pass code at the prompt
    5. If your new pass code is accepted, you will hear “your password has been changed successfully”
    6. Press the # key
  • ACCESSING VOICEMAIL FROM OUTSIDE YOUR HOME

    1. From outside your home, dial your home phone number
    2. When the voicemail message starts, press * to access the voice portal
    3. Once your recording picks up, enter your passcode at the prompt
  • HOW TO USE VOICEMAIL

    1. To listen to your messages, press 1
    2. To change your mailbox busy greeting, press 2
    3. To change your mailbox no answer greeting, press 3
    4. To compose and send a new message, press 5
    5. To delete all messages, press 7
    6. To repeat this menu, press the # key
  • FEATURES

    While listening to a message, you can call the person back by pressing 8 and selecting option 1. These are what the other options do if you push them while listening to a message:

    • 2 - Pauses the message, press 2 to resume
    • 3 - Stops playing the message
    • 4 - Restarts the message
    • 5 - Provides the message envelope, which provides timestamp and phone number of caller
    • 7 - Deletes the message

    This capability will not work if the voicemail system was not able to identify the Caller ID information when the original voicemail was received or if call restrictions prevent you from calling the originator’s number.

  • CHANGING YOUR VOICEMAIL PASSCODE

    • Access your voicemail box.
    • From the Main Menu, press 8 to change your passcode.
    • You will be prompted to enter your new passcode.
  • RECORDING YOUR PERSONAL GREETING

    • Access your voicemail box.
    • From the Main Menu, press 3.
    • To set up a personal greeting press 1.
    • To set up a system generated greeting or to change the recording of your name press 3.
    • To change the greeting that callers hear when you’re busy press 5.
    • If you don’t record a personal greeting, a generic greeting will be played. There are two personal greetings: busy and no answer.
  • Instructions that apply to both:

    • Access your voicemail box.
    • Press 2 to change your busy greeting or Press 3 to change your no answer greeting.*
    *The greeting that is heard by the caller will be determined based on whether the line is busy or if there is no answer when he or she calls.
    • Press 1 to record a new greeting.
    • Press 2 to play the current greeting.
    • Press 3 to revert to the default system greeting.

Voicemail Plus & Advanced Features

If you subscribe to Voicemail Plus you will also have access to our online portal which offers many advanced features. This includes the option to have your voicemail sent to your email.


  • ACCESSING ONLINE PORTAL

    1. Open your web browser and type the following in the browser’s address bar: https://fisionportal.hotwirephone.com
    2. For initial login, please enter your username and password. Use the email address you have on file with us. This will be your NEW username. If you did not provide us a contact email address, please use your “customer number + @ hotwirecommunication.com” and your password will be Hotwire +customer number. Please see the example below:
    3. Default username is: 1234567@hotwirecommunication.com
    4. Default password is: Hotwire1234567
  • Your customer number can be located on your monthly invoice located in the top right hand corner.


    The following lists the features available and how to access them via the online portal.

  • BROADWORKS ANYWHERE

    Extend your voice services so you can make calls from any type of phone and have it appear as if the call is coming from your number. This feature is similar to Simultaneous Ringing, but allows you to pull active calls from your cell phone to your office line (or vice versa).

    1. Click the BroadWorks Anywhere (Configure the fixed and mobile phones you would like to link to the account)
    2. Click “Add” to begin process.

    To add rules for when BroadWorks Anywere is enabled or disabled

    1. Enter the 10-digit telephone number you would like to have calls forwarded to from your telephone number.
    2. Enter a description that you can easily remember.
    3. Place a check in the “Enable this Location” checkbox.
    4. Place a check in the “Require Answer Confirmation” check box if you would like to hear a message that requests for you to press any key in order to accept or deny that call any time you receive a forwarded call. Since this number will now receive forwarded calls in addition to the calls this line normally receives, you may want to use this feature.
    5. Click the “Apply” button when you have arranged the settings to their desired configuration.

    BroadWorks Anywhere Phone Number Modify

    1. Click Selective Criteria.
    2. Click Add.
    3. Enter a name for the BroadWorks Anywhere rule in the text box.
    4. Specify whether you want the rule to use or to not use priority alert rings when the criteria are met.
    5. Select the time schedule. For residential subscribers is automatically set to “Every Day, All Day.”

    Choose the criteria the feature will use when active. Your choices are:

    1. Any phone number. All incoming calls will be subject to this feature.
    2. Following phone numbers. With this selection you will also need to identify the intended numbers in the “Specific Phone Numbers” section. Also, select if you would like the rule to apply to:
      • Any private number
      • Any unavailable number
    3. Click “Add” to save.

    To see any entry, return to the Broadworks Anywhere Feature page. To return and to manage this feature page follow the instructions below.

    1. Click the BroadWorks Anywhere
    2. View the number for any entry.
    3. Click “Edit” to update any information.
    4. Click “Add” & repeat earlier steps for each number you wish to enter.

    You can set up multiple numbers with different parameters using BroadWorks Anywhere. To do so, simply repeat the steps above for each number you want


  • COMMPILOT EXPRESS

    Allows you to pre-configure four profiles to control your inbound calls. These profiles can quickly be changed using the web or phone when you leave your desk or are at a remote location.

    1. Click the CommPilot Express.
    2. In the “Current Profile” dropdown list, select the profile you wish to use to redirect your incoming calls. The options are:
      • None - No active profile
      • Available – In the Office
      • Available – Out of the Office
      • Busy
      • Unavailable

    Following sections cover each of the profiles in detail. To make any changes to any of the profile, remember to scroll to the bottom of the page and select “Apply.

  • PRIORITY ALERT

    Allows you to make your phone ring with a different ring based on your pre-defined criteria. The criteria for each Priority Alert entry can be a list of up to 12 phone numbers or digit patterns and specified time schedule. All criteria for an entry must be true for the phone to ring with a different tone (phone number and day of week and time of day).

    1. Click the Priority Alert.
    2. Enter a name for the priority alert rule in the “Description” text box.
    3. Specify whether you want the rule to use or to not use priority alert rings when the criteria are met.
    4. Select the time schedule. For residential subscribers is automatically set to “Every Day, All Day.”
    5. Choose the criteria the feature will use when active. Your choices are:

    6. Any phone number. All incoming calls will be subject to this feature.
    7. Following phone numbers. With this selection you will also need to identify the intended numbers in the “Specific Phone Numbers” section also, select if you would like the rule to apply to:
      • Any private number
      • Any unavailable number
      • Click “Add” to save
  • SELECTIVE CALL ACCEPTANCE

    Set your phone to only receive only calls that meet your predefined criteria. If an incoming call meets your specified criteria for being blocked, the call will not be completed. Criteria can be based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

    1. Click Selective Call Acceptance.
    2. Enter a name in the text box for the rule you want to configure.
    3. Specify whether you want the rule to accept (deliver) or reject (send to voicemail) when the criteria is met.
    4. Select a Time Schedule
    5. Choose the criteria the feature will use when active. Your choices are:

    6. Any phone number. All incoming calls will be subject to this feature.
    7. Following phone numbers. With this selection you will also need to identify the intended numbers in the “Specific Phone Numbers” section. Also select if you would like the rule to apply to:
      • Any private number
      • Any unavailable number
      • Click “Add” when finished
  • SELECTIVE CALL REJECTION

    Rejects calls from specified numbers.

    1. Click the Selective Call Rejection.
    2. Enter a name for the rule in the “Description” text box.
    3. Specify whether you want the rule to reject or not reject the call when all criteria are met.
    4. Select Time Schedule.
    5. Choose the criteria the feature will use when active. Your choices are:

    6. Any phone number. All incoming calls will be subject to this feature.
    7. Following phone numbers. With this selection you will also need to identify the intended numbers in the “Specific Phone Numbers” section. Also select if you would like the rule to apply to:
      • Any private number
      • Any unavailable number
      • Click “Add” when finished
  • SEQUENTIAL RING

    Use this feature to define a “find me” list of phone numbers that are alerted sequentially for incoming calls that match specified criteria. While the service searches for the user, the calling party is provided with a greeting followed by periodic comfort announcements. A call can be forwarded up to five different numbers. The caller can also interrupt the search to leave a message.

    1. Click the Sequential Ring.
    2. Check “Use Base Location First” to ring your phone number’s primary location before being forwarded to other numbers.
    3. Set the number of times (between 2 and 20) you want the base (primary) location to ring before the call is forwarded.
    4. Check “Continue the search process if the base location is busy” to specify how calls should be handled when the primary phone is in use.
    5. Check “Enable caller to skip search process” to allow callers to bypass sequential ring and go directly to voicemail. In order for this feature to work, voicemail needs to have been previously configured.
    6. Specify up to five phone numbers to be called in the sequential ring pattern.
    7. Complete the following for each number:
      • Select the number of rings (between 2 and 20) at each number.
      • Check “Answer confirmation required” to require an answer confirmation for each sequential recipient. Answer confirmation is used to differentiate between calls made directly to the recipient’s phone from calls forwarded using sequential ring.
      • Click “Apply” when finished with the first half to save your settings.
  • SIMULTANEOUS RING PERSONAL

    Simultaneous Ringing allows you to list phone numbers you would like to ring in addition to your primary phone when you receive a call. This feature is helpful when you are not at your phone but you would like your cell phone to ring when you get a call. You can also turn off simultaneous ringing when you are at your desk on a call. Warning: if your cell phone or other phone has voice mail that picks up before your office voice messaging picks up, your voice mails could be on your cell phone messaging system.

    1. Click the Simultaneous Ring Personal.
    2. Turn Simultaneous Ring Personal on or off using the appropriate radio button.
    3. Check “Do not ring my Simultaneous Ring Numbers if your already on a call” checkbox to indicate how calls are handled when you are already on a call.
    4. Enter up to ten numbers to ring simultaneously.
    5. Warning: Whichever line has the fewest number of rings before a call goes to voicemail will be where the voicemail is delivered.

    6. Indicate whether or not answer confirmation required should be active for each sequential recipient. Answer confirmation is used to differentiate between calls sent directly to the recipient’s phone from calls forwarded using sequential ring.
    7. Click “Apply” to save your settings for the first half of Simultaneous Ring Personal.
  • TWO-STAGE DIALING

    To add a speed calling code mapping using your handset:

    1. Click the Two-Stage Dialing.
    2. Enable or disable feature by selecting the “On” or “Off” radio button.
    3. Check “Allow activation with any user address” to enable feature.
    4. Enter the 10-digit phone number where you will be calling from.
    5. Click “Apply” to save when finished.

  • ALIASES

    Allows you to enter numbers, which when called from, make your voice messaging box act as if you called from your office phone.

    1. Click the Aliases.
    2. Entering the 10-digit alias telephone you’d like to add as an alias
    3. Click “Add.”
    4. View the confirmation message each time after adding an entry
    5. Repeat those steps until all phone numbers have been added.

      To delete a number:

    6. Select the corresponding number’s checkbox in the “Delete” column.
    7. Click “Apply.”
  • GREETINGS

    Customize different greetings for calls that reach a busy line or go unanswered.

    1. Click the Greetings.
    2. There are three greeting types that can be configured:

      • Busy Greeting is played when you are on the other line and choose not to answer the second incoming call. Choose the appropriate radio button to select either the system greeting or a personal greeting.
      • No Answer Greeting is played when you receive a call, but do not answer it. Choose the appropriate radio button to select either the system greeting or an unavailable greeting.
      • Alternate No Answer Greetings allows you to create customized no answer greetings for special purposes (i.e. weekends, vacation, and lunch). Name your alternate no answer greetings appropriately to easily remember their purpose.

      For all of these options, click the “Choose File” button to upload customized greetings from your computer.

      Note: At one times there can only be one active greeting for no answer greetings (either “No Answer” or “Alternate No Answer Greetings”).

      Finally, use the dropdown list to select the number of times you want calls to ring before a greeting is played for the caller and click “Apply” to save your settings.

  • VOICEMAIL MANAGEMENT

    Select the type of calls that go to your voicemail and whether to be notified on your phone or by email of a new message.

    1. Click the Voice Management.
    2. Enable or disable voicemail by selecting the “On” or “Off” radio button.
    3. Specify which calls you want to be sent to voicemail by selecting one or more of the following:
      • Send all calls directly to voice mail.
      • Send incoming calls directly to voice mail when your line is in use.
      • Send all unanswered calls to voicemail.
  • VOICEMAIL PASSWORD

    Reset your voicemail password.

  • VOICE PORTAL

    Upload a recording of your name that will play in your voicemail greeting.

    1. Click the Voice Portal.

      Note: before enabling the personalized name feature from this portal you will need to have a .WAV file recording of the name you want to use.

    2. Check the box to enable the feature.
    3. Click the “Choose File” button and find desired .WAV file on your computer.
    4. Once the file has been selected, the file name will appear next to the “Choose File” button.

    5. Check this button if you want to automatically log in to your voicemail whenever you dial your phone number from your own phone.
    6. Click “Apply” when finished to save your settings.
  • VOICE MESSAGES

    Listen to your voicemails, save messages, send voicemails to your email or delete messages.

    1. Click the Voice Messages.
    2. Click to play a voicemail.
    3. Click to save voicemail as a WAV file to your computer.
    4. Click to delete a voicemail
  • CALL HISTORY

    View all or selective calls that you have received, missed or dialed.

    1. Click the Call History. This page allows you to query both your inbound and outbound calls based on the criteria you choose.
    2. Select or see which numbers call history you would like to view.
    3. Select the call type you want to see from the dropdown list.
    4. Choose the date range for the calls you want to see.
    5. If you are looking for calls to or from a specific number, select either “Destination #” (to display calls made from your phone) or “Origination #” (to display calls made to your phone) and enter the specific number you want dis played.
    6. Click “Submit” when finished entering your search criteria.

    The call history data will then be displayed.

  • DOWNLOAD

    Download user documents related to your account

    1. Click Download.
    2. Click the icon in the “File Type” in the corresponding column to download any documents that appear in this section.
  • ACCESSING VOICEMAIL FROM OUTSIDE YOUR HOME

    1. From outside your home, dial your home phone number
    2. Press * to access your voicemail
    3. Once your recording picks up, enter your passcode at the prompt
  • VOICEMAIL TO EMAIL

    Receive voicemail messages via email for up to 5 email addresses.

    Internet Instructions

    1. Login to online account
    2. Click Settings
    3. Click the View / Edit option following Voicemail
    4. Select Use Unified Messaging or Forward to this Email Address
    5. (OPTIONAL) Enter destination Voicemail to Email Notification Address(es)
      • Enter up to five email addresses for Use Unified Messaging
      • Enter a single email address for Forwarding to this Email Address
      • Check to Enable / Uncheck to Disable Phone Message Waiting Indicator
    6. Check to Enable / Uncheck to Disable additional Voicemail to Email options
      • Notify me by Email of the new message of this address
      • Email a carbon of the message to
      • Transfer on ‘0’ to Phone Number
    7. (OPTIONAL) Enter Email Address(es) / 10-Digit Phone Number following enabled option(s)
    8. Click Save

Nomorobo Information

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*Calling plan subject to change. Visit www.gethotwired.com. Long distance is for residential use only. Alaska, Hawaii, and Puerto Rico not included in long distance calling area. Customer will be charged $1.50 for each call to 411 Directory Assistance. **User phone must have capability. Requires subscription to Hotwire Voicemail, Advance Features & Voicemail Plus additional fee may apply. Other restrictions may apply. Fision is a registered trademark of Hotwire Communications, Ltd. 060617